Returns & Exchanges
At Hand Dryers UK™, we want you to be completely satisfied with your purchase. If your unit is not suitable for your facility, we offer a straightforward 30-day return policy for all unused products in their original packaging.
Initiate Your Return
Contact our customer support team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Your Item
Ensure the hand dryer is securely placed in its original manufacturer box with all manuals, mounting brackets, and hardware included.
Ship to Warehouse
Affix the provided return label or ship the package to our central UK distribution center using a tracked and insured courier service.
Inspection and Refund
Once our technicians verify the unit is in resalable condition, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing